Privacy Notice

This Privacy Notice explains how MATCHOS ("we", "us", or "our") collects, uses, discloses, and protects personal data in connection with our website and food ordering services, in accordance with the Malaysian Personal Data Protection Act 2010 ("PDPA") and applicable laws.

Last updated: 1 September 2026

1. Information We Collect

Our website primarily functions as an online menu and provides information about our food products and services. We collect limited personal data directly through the website.

Website Analytics

We use Vercel Analytics to understand how visitors use our website, monitor website performance, and improve our online menu experience.

Analytics information may include information such as page views, general geographic information, device or browser information, and other usage or technical information generated when you access the website.

Vercel provides analytics and website hosting services to us. For more information about how Vercel processes information, please refer to Vercel's own privacy notice.

WhatsApp Orders

We do not provide an online order form or payment gateway directly through this website.

When you choose to place an order, the website may open WhatsApp with a pre-filled message containing an order template. You may edit the message and provide whatever information is necessary for us to process your order.

Depending on what you provide, this may include your:

  • name;
  • telephone or WhatsApp number;
  • order details;
  • pickup information;
  • other information you voluntarily provide to us.

This information is provided directly to us through WhatsApp when you send the message.

WhatsApp and Meta may separately process information in connection with their services in accordance with their own privacy policies and terms.

2. How We Use Your Personal Data

We may use personal data for the following purposes:

Website and Analytics

We use analytics information to:

  • monitor website performance and functionality;
  • understand general website usage;
  • identify technical issues; and
  • improve our website and digital menu.

Food Orders and Customer Communications

We use information provided through WhatsApp to:

  • receive and process food orders;
  • communicate with you regarding your order;
  • arrange delivery or pickup;
  • respond to customer enquiries;
  • resolve complaints or other customer service matters; and
  • maintain appropriate business records.

We will only use personal data for purposes that are reasonably necessary for our business operations and the services you request from us, or otherwise where permitted or required by applicable law.

3. Third-Party Service Providers

We use third-party service providers to operate our website and ordering process. These may include:

  • Vercel – website hosting and analytics services.
  • WhatsApp / Meta – messaging and communication services used for receiving customer orders and enquiries.

These third parties may process information in accordance with their own terms, privacy policies, and applicable laws.

We do not sell or rent your personal data.

We may disclose or provide access to personal data to service providers where reasonably necessary to operate our website, process orders, provide services, comply with legal obligations, prevent fraud or misuse, or protect our rights and interests.

Some third-party service providers may process personal data outside Malaysia. Where applicable, we will take reasonable steps to ensure that personal data is handled in accordance with applicable data protection requirements.

4. Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary for the purposes for which it was collected.

For example, order information may be retained for as long as necessary to:

  • fulfil and manage your order;
  • respond to customer service matters or disputes;
  • maintain appropriate business and accounting records; and
  • comply with legal or regulatory obligations.

When personal data is no longer required, we will take reasonable steps to delete, destroy, or otherwise dispose of it securely, where appropriate.

Please note that messages and information stored within WhatsApp may remain subject to WhatsApp's own systems, retention practices, and policies.

5. Security

We take reasonable steps to protect personal data in our possession or under our control from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Subject to applicable laws and certain exceptions under the PDPA, you may have rights to:

  • request access to personal data that we hold about you;
  • request correction of inaccurate or incomplete personal data;
  • make enquiries or complaints regarding our handling of your personal data.

To make a request or enquiry, please contact us using the details provided below.

Privacy Contact:

Name: MATCHOS

Email: matchosprivacy@tanqiyang.com

We may need to verify your identity before responding to certain requests.

7. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our business, website, services, or legal requirements.

Any updated version will be published on this page together with the updated date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or your personal data, please contact us:

MATCHOS

Email: matchos@tanqiyang.com

Last updated: 1 September 2026